Thank you for choosing www.waterprooflaundryx.com. We are committed to providing you with high-quality products and excellent service. If you are not satisfied with your purchase for any reason, our refund policy is as follows:
- Refund Request Time
You have 7 days from the date you received the product to request a refund. Please make sure to contact our customer service team within this period so that your refund request can be properly processed. - Refund Conditions
To ensure that your refund request is approved, please note the following points:
The product must be unused and the packaging is intact.
All labels, tags and accessories must be returned with the product.
Refund requests for washed or damaged products cannot be processed.
- Refund Process
Contacting Customer Service: Please submit your refund request through the “Contact Us” page of the website, stating the reason for the refund.
Getting Authorization: Our customer service team will review your request and send you a refund authorization confirmation.
Returning the product: Please return the product to the specified address as instructed by us. Please keep and record the courier tracking number for reference.
Refund Processing: Once we receive the returned product and confirm that it meets the refund conditions, we will process your refund within 2 business days. The refund will be refunded to the original payment method. - Shipping Instructions
If the refund is due to product quality issues or wrong goods, we will bear the return shipping costs.
If you apply for a refund for personal reasons (such as dislike, wrong size, etc.), the return shipping costs will be borne by the customer. - Special Cases
For promotional products or special items, the refund policy may be different, please pay attention to the relevant instructions before purchasing.
Please note that in some cases, we may adjust the refund terms based on the specific circumstances. - Customer Support
If you have any questions or need further assistance, please feel free to contact our customer service team, we will respond to you as soon as possible to ensure that your problem is resolved.
